DELIVERY & RETURNS
Delivery
Working days do not include weekends or holidays.
For customers living in remote areas please be aware that delivery on a standard service may take slightly longer than the usual 3 – 5 working days.
Large orders are sometimes despatched from our warehouse as multiple parcels and occasionally these parcels will arrive at different times. Please refer to your despatch confirmation email for delivery tracking information.
Unfortunately due to circumstances outside of our control we cannot guarantee next day delivery to customers in Scotland. Please accept our apologies for any inconvenience this causes.
*Please note this is the only delivery service available for the Islands or Northern Ireland. The higher cost charged reflects the extra cost incurred by A K Lifestyle to fulfil these deliveries. Islands and Northern Ireland are defined as follows:
TR21-25 Isles of Silly
KW1-17 Orkney Islands
All HS Postcodes Western Isles
All ZE Postcodes Shetland Islands
All JE Postcodes Jersey
All GY Postcodes Guensey
All IM Postcodes Isle of Man
PO30-41 Isle of Wight
All BT Postcodes Northern Ireland
If you are ordering from outside the UK, please contact us on
info@aklifestyle.net and a team member will be more than happy to help!
Returns & Exchange Policy
WHAT IF I CHANGE MY MIND?
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging.
Please note that you are responsible for the costs of returning items.
HOW DO I RETURN SOMETHING?
You can arrange a return by using the Returns label provided and attach it to your parcel. Please include all paperwork (delivery note etc) and enclose this within your parcel.
If you have a problem with your returns form then please email us at
Then take the parcel to the Post Office and return the item to us.
Please return to A K Lifestyle, 1 Viking Park, Claymore, Wilnecote, Tamworth, B77 5DU, United Kingdom.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Once your return has been received we will endeavour to process your refund as quickly as possible. During exceptionally busy periods this can take up to 14 calendar days. All refunds will be made to the original method of payment and can take an additional 5 - 10 days after being processed to appear on your bank or credit card statement. Please note that any delivery costs paid will not be reimbursed.
WHAT IF THE ITEM IS FAULTY?
Although we carry out strict quality checks there are very rare occasions where a customer will receive a faulty item. In this situation please get in contact with us at the earliest opportunity (info@aklifestyle.net) so that we can gain an understanding of the issue, ensure other customers are not affected in the same way and advise on the procedure to follow.
For faults identified and communicated to us within 30 days of receipt: we will offer you a choice between a replacement or full refund and will usually ask you to return the item to us at no cost to you. Please email proof of postage costs to info@aklifestyle.net for reimbursement.
SERVICE
Standard
Next day- orders placed before 1pm
Islands/Northern Ireland*
COST
Free
£5.99
£15
WORKING DAYS
3 - 5 days
Next working day
(Tues-Fri)
5 - 10 days